Shipping and Return Policy | Try Before You Buy Program
All orders are shipped within 24 hours (Monday - Friday 8am - 5pm) unless otherwise specified or if an item is currently out of stock. Items back in stock will be shipped as soon as possible and the customer notified.
We use the following carrier to deliver our orders:
- USPS (United States Postal Service)
- Priority 2-Day with tracking number.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
TRY BEFORE YOU BUY Program offers free shipping
Exchanging your product through BlackCart
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color for free. Return postage will be provided in a link after purchasing using BlackCart "Try Before You Buy" upon checkout. You will not be subject to a restocking fee in this case, but you will be required to pay return shipping postage fees if a final return is completed.
Returning your product through BlackCart
If your clothing item is in like new condition, you may return your clothing item for free. Return postage will be provided in a link after purchasing using BlackCart "Try Before You Buy" upon checkout. You will be subject to a restocking fee in this case. If you return your clothing item after one free exchange and want to return all items, you will be required to pay return shipping postage fees if a final return is completed.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 5 days of your purchase to prevent your credit card from being charged during the TRY BEFORE YOU BUY program.
IMPORTANT: By using the Try Before You Buy program via BlackCart, you agree to a restocking fee of $8.00 upon final return of all products tried and not kept.
- Please email firstname.lastname@example.org to request a refund and we will assign you an item tracking #. Please print it on the return label when mailing to assist us in providing you faster service.
- Mail your returned item to:
Dragynskyn, IncReturns/Exchanges: Order #1077 N Willow AveSte 105 PMB 907
Clovis, CA 93611-4411
- To provide us better feedback, include in your package a letter stating the reason for your return (or a copy of the original email sent prompting the return) and copy of the the original receipt (sent via email/SMS during original purchase online).
Some items can not be returned. Merchandise that shows excessive wear, use, or alteration will not be accepted for return or exchange.
All items returned as "not wanted" are subject to a $10.00 restocking fee that will be charged during the TRY BEFORE YOU BUY program.